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ECommerce Business Analyst

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With EUR 2.54 billion in annual revenues and over 30,000 employees in around 375 sites in 41 countries, Eurofins Scientific is a leading international group of laboratories providing a unique range of analytical testing services to the pharmaceutical, food, environmental and consumer products industries and to governments.

 

ECommerce Business Analyst

 

CONTEXT

EOL (Eurofins OnLine) is a web-based application, allowing customers to electronically manage their data and communicate with their Eurofins laboratories. It helps Eurofins to cut lab costs, be more focused on customers and deliver high quality services.

It covers, online, the following needs:

  • Order registration (book samples and related tests)
  • Show results (collect test results & certificates)
  • Get high value reporting (provide customised key performance indicators, thanks to Eurofins expertise)
  • Administer customer accounts

To support Eurofins high growth rate and the ever growing reliance of the business on electronic interfaces with customers, EOL is undergoing significant changes to embrace Mobile and B2B through the eCommerce program.

 

OVERALL OBJECTIVES

  • Gather business requirements & deliver high-quality requirements documentation
  • Support international business stakeholders in their involvement in Eurofins OnLine (EOL) application
  • Contribute to improving analysis methodologies and processes

 

SPECIFIC ASSIGNMENTS

  • Business Analysis (requirements gathering and solution definition)
    • Manage business requirements gathering on the scope under responsibility (each individual scope may vary over time)
      • Work with business stakeholders to elicit their needs;
      • Structure and document the business needs;
      • Document functional specifications;
      • Provide relevant and high-quality test scenarios;
      • Review the developed solution and assist the customer during acceptance;
      • Support the development team with functional issues and with the solutions to be implemented;
      • Own and manage his product/sprint backlogs.
    • Contribute to improving business requirements gathering and analysis processes. 
    • Contribute to improving EOL collaborative information platform, in content as well in structure.

  • Provide expertise and level 3 support to:
    • EOL Support Team (in India);
    • EOL Business representatives (Website Owners);
    • Deployment Managers.
  • Contribute to business readiness:
    • Training of EOL Business representatives (Website Owners);
    • Identify and document country specific for a new deployment .

 

QUALIFICATIONS, EXPERIENCE AND SKILLS

  • Diploma : Graduated from Engineering school or University (technics) ( M.Sc / 5 years diploma required);
  • Result-oriented with strong analytical skills and a proven approach to problem solving;
  • Excellent communication and presentation skills, good listener;
  • Well organized;
  • Concern for user satisfaction;
  • Professional integrity and ethics;
  • Ability to integrate and adapt quickly;
  • Experience with project management methodology and tools;
  • A first relevant experience in functional analysis (BA), AMOA by a “final client” or AMOA consultant;
  • Perfect oral and written fluency in English (native speaker would be a plus) and French.

 

EVOLUTION

In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographical mobility).